You'll receive your tracking number by email as soon as we hand your parcel to the carrier. The email subject line is "Your order is on its way" or similar and contains a direct link to the tracking page. Please also check your spam folder.

After dispatch it can take up to 24 hours for the carrier to scan the parcel into their system and for tracking to become visible online. Please try again a little later. If your parcel still isn't showing after 48 hours, please email us at cs@orchardhomeinteriors.co.uk.

If your order hasn't arrived after the estimated delivery time of 2–4 working days plus a 7 working-day buffer, please get in touch. We'll check the status with the carrier and open an investigation on your behalf if needed — free of charge for you.

Contact: cs@orchardhomeinteriors.co.uk · Phone: +44 800 051 7694

Please first check the following: (1) Has a neighbour or family member accepted the parcel on your behalf? (2) Has it been left in a safe place (porch, garden, communal hallway) or with a nearby collection point/locker? (3) Does the tracking history show a specific delivery location? If none of the above helps, please contact us within 3 working days of the recorded delivery so we can raise an investigation with the carrier.

Please contact us within 7 working days of receipt at cs@orchardhomeinteriors.co.uk. Where possible, attach photos of the damage and the outer packaging — this speeds up processing considerably. You also have your statutory rights under the Consumer Rights Act 2015 (30-day right to reject faulty goods) and, for consumer contracts, the 14-day cooling-off period under the Consumer Contracts Regulations 2013. See our Refund Policy for the full returns process.

Once the parcel has been handed to the carrier we can no longer change the delivery address ourselves. However, most UK carriers (Royal Mail, DPD, Evri, Yodel etc.) let you request a preferred neighbour, safe place, or redirect to a collection point directly with the carrier — usually via their app or the tracking page link above.

Yes — as long as the order hasn't been handed to the carrier we can normally cancel it. Please email cs@orchardhomeinteriors.co.uk as soon as possible with your order number. Once dispatched, the standard 14-day cooling-off period under the Refund Policy applies.