Shipping Policy

Shipping information · Orchard Home Interiors

Last updated: 26 August 2026

1. Shipping Coverage and Availability

We ship to all addresses across the United Kingdom mainland from our distribution centre. Delivery is available to England, Scotland, Wales, and Northern Ireland.

Surcharges may apply for deliveries to the Scottish Highlands and Islands, Channel Islands, Isle of Man, and certain remote postcodes. These will be displayed at checkout.

All orders require a valid street address. We regret that we cannot deliver to PO Boxes for large furniture items.

2. Processing Times

Orders placed before 2:00 PM are dispatched the next working day. Orders placed after this time or at weekends are processed on the following working day.

Custom or made-to-order items may require an additional 3–5 working days before dispatch.

3. Shipping Methods and Delivery Times

• Standard Delivery (2–4 working days): Our most economical option for non-urgent orders.
• Express Delivery (1–2 working days): Faster dispatch for time-sensitive purchases.
• Next-Day Delivery: Available for selected postcodes when ordered before 2:00 PM.
• Large Item / Two-Person Delivery: 3–7 working days for bulky furniture requiring specialist handling and room-of-choice placement.

Delivery times are estimates and may be affected by peak periods or carrier delays beyond our control.

4. Shipping Costs and Calculation

Shipping costs are calculated based on weight, dimensions, delivery location, and chosen service. All prices displayed include VAT at the standard rate of 20 per cent and are shown in GBP (£).

Final delivery charges are displayed at checkout before you confirm your order.

Free standard delivery is available on all orders over £200 to UK mainland addresses.

5. Carriers and Tracking

We work with trusted UK carriers including Royal Mail, Evri, DPD, Yodel, and specialist furniture couriers to ensure safe and reliable delivery.

The carrier assigned to your order depends on size, weight, and destination. You will be notified which service is handling your delivery when your order is dispatched.

6. Packaging and Product Protection

All products are carefully packaged using reinforced materials and protective wrapping to prevent damage in transit. Original manufacturer packaging is preserved wherever possible, particularly for gaming chairs, monitor arms, and electronics.

Large furniture items are shipped in robust double-walled cartons with foam corner protection.

7. Order Tracking and Communication

You will receive a dispatch confirmation email with tracking information once your order has been handed to the carrier. You can use this tracking reference to monitor your parcel's progress online.

Our customer service team is available to assist with any delivery queries or concerns.

9. Inspection and Damage Claims

Please inspect your package upon delivery. If you notice visible damage to the outer packaging or the product itself, please note this with the driver and contact us immediately.

Concealed damage (damage not visible at the point of delivery) must be reported within 48 hours of receipt. Photographic evidence is helpful in processing claims quickly.

12. Returns and Exchanges

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods.

For faulty or damaged items covered under the Consumer Rights Act 2015, we will arrange collection at no cost to you.

For customer-initiated returns (change of mind), return shipping costs are the responsibility of the customer. A return authorisation number must be obtained before sending items back.

Please refer to our Returns Policy page for full details.

13. Contact Information